• Please return the item within 30 days from ship date and before Christmas of the same year for a full refund (no restocking fees).  Return shipping charges are not refundable.
  
• Returns are not accepted after Christmas.
• Please email us for an authorization number.  Returns without an authorization number will not be accepted.
• If you assembled the product, please make sure you re-package the item the way you received it.  If you assembled a tree and "fluffed" (shaped) the branches, please close the branches like it was originally packaged before placing the tree in the box.
  
• There is a 30% restocking fee for items returned after 30 days of shipment.  These charges will be waived for exchanges.
• Please return your package to the below address freight prepaid & insured for your protection. Shipping and handling fees are not refundable.  COD or collect shipments will not be accepted.
• All returned merchandise must be in original box.  Please enclose all original
  packing materials, warranty cards, instructions, hang tags, etc.  Please be sure to enclose a copy of your receipt, name, address, phone number, email address, reason for the return, and the return authorization number.

The highest quality artificial Christmas Trees and shrubbery on the internet.